Job Description
Join MetroCare Solutions as a Part-Time Night Shift Customer Service Specialist and become an essential part of our 24/7 operations. We're seeking dedicated individuals to provide exceptional support during overnight hours while maintaining our reputation for excellence. This role offers competitive compensation, flexible scheduling, and a supportive environment where your contributions are valued. Perfect for students, parents, or anyone seeking a balanced work-life routine with overnight availability.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during overnight shifts
- Resolve technical inquiries, billing questions, and service disruptions efficiently
- Maintain detailed documentation of interactions and resolution outcomes
- Collaborate with day-shift teams for seamless customer continuity
- Adhere to HIPAA compliance protocols for sensitive health information
- Proactively identify process improvement opportunities
- Complete nightly reporting and quality assurance checks
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in healthcare or tech
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision overnight
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for overnight shift coverage
- Flexibility to work weekends and holidays as needed