Job Description
Join our award-winning healthcare team as an Evening Receptionist at our prestigious San Francisco location. This pivotal role combines exceptional customer service with administrative excellence to ensure seamless patient experiences during our busiest evening hours. You'll be the first point of contact for patients, visitors, and staff, embodying our commitment to compassionate care and operational efficiency. We offer competitive compensation, comprehensive benefits, and a supportive work environment designed for professional growth.
Responsibilities
- Manage high-volume front desk operations during evening shift (4 PM - 12 AM)
- Coordinate patient check-ins, appointments, and emergency triage with precision
- Handle multi-line phone system, voicemail, and digital communications
- Maintain HIPAA-compliant patient records and confidentiality protocols
- Process insurance verifications and billing documentation
- Coordinate with clinical staff for urgent patient needs
- Oversee facility security and access control procedures
- Manage inventory of office supplies and patient materials
Qualifications
- Minimum 2 years receptionist or medical office experience
- Proficiency with EMR systems (Epic/NextGen preferred)
- Exceptional written and verbal communication skills
- Ability to remain calm under pressure during high-stress situations
- Strong attention to detail with data entry and documentation
- Valid California driver's license and reliable transportation
- Evening/weekend availability mandatory
- Bilingual English/Spanish highly desirable