Job Description
Join our award-winning team at Apex Global Solutions, where we're revolutionizing customer experience in the heart of NYC! We're seeking dynamic individuals for flexible part-time and full-time roles in our bustling Manhattan headquarters. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a fast-paced, innovative environment. Perfect for students, career changers, and professionals seeking work-life balance. Apply today to become part of New York's premier service team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining accurate documentation
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify upsell opportunities for premium service packages
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Associate degree or equivalent combination of education/experience
- Strong problem-solving skills with attention to detail
- NYC residency preferred for in-office coordination