Job Description
Join NexCare Solutions as a Part-Time Customer Service Specialist and enjoy flexible evening and weekend shifts with immediate hiring! We're seeking energetic professionals to deliver exceptional support to our clients while maintaining work-life balance. This role offers competitive pay, comprehensive training, and opportunities for growth within our dynamic team.
As a leader in healthcare support services, we prioritize employee well-being and provide a supportive work environment. If you're ready to start your career journey with a company that values your contribution and offers flexible scheduling, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently while maintaining customer satisfaction
- Update customer records accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to HIPAA compliance standards for all customer interactions
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Flexible availability for evenings (4pm-11pm) and weekends
- Background check and drug screen required