Job Description
Join our dynamic healthcare team as a Part-Time Customer Service Specialist in Philadelphia! We're urgently hiring compassionate professionals to deliver exceptional patient experiences. Enjoy competitive pay, flexible scheduling, and a supportive work environment.
This role is perfect for detail-oriented individuals seeking meaningful part-time work with immediate availability. No prior healthcare experience required – we provide comprehensive training!
Responsibilities
- Manage patient inquiries via phone, email, and in-person with empathy and professionalism
- Update and maintain electronic health records with 100% accuracy
- Coordinate appointment scheduling and verify insurance coverage
- Collaborate with clinical teams to ensure seamless patient care
- Handle confidential patient information following HIPAA guidelines
- Resolve billing discrepancies and payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and healthcare software
- Ability to multitask and prioritize tasks under pressure
- Available for flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities