Job Description
Join FlexiCare Solutions as a Part-Time Evening Customer Support Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking empathetic professionals to deliver exceptional service while working remotely 3-4 evenings weekly. Ideal for students, parents, or anyone needing adaptable hours. Competitive pay, comprehensive training, and growth opportunities await in our supportive virtual environment.
Responsibilities
- Respond to customer inquiries via phone, chat, and email during evening hours (4 PM - 10 PM)
- Resolve technical issues and process orders with precision
- Maintain detailed customer records in CRM systems
- Collaborate with day teams for seamless service continuity
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to quality standards and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficiency with CRM platforms and troubleshooting tools
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Flexibility to cover additional shifts during peak seasons