Job Description
Join our vibrant team at Dallas Support Services as a Part-Time Evening Customer Specialist! We're seeking motivated individuals to provide exceptional service during our high-traffic evening hours. Enjoy flexible scheduling, weekly pay, and a supportive environment while making a real impact in our community. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start earning every week!
Responsibilities
- Deliver outstanding customer support via phone, chat, and email during evening shifts (4 PM - 10 PM)
- Resolve inquiries efficiently using our CRM system while maintaining service standards
- Process transactions and update customer records with precision
- Collaborate with day team to ensure seamless service continuity
- Identify opportunities for process improvements
- Adhere to security protocols and data protection guidelines
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Dallas facility
- Flexible availability including weekends