Job Description
Join our dynamic team at Innovate Solutions Group as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service in our San Jose headquarters. This role combines technical aptitude with interpersonal skills to support our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a forward-thinking environment. If you thrive in fast-paced settings and love helping others succeed, we want to meet you!
Responsibilities
- Provide responsive technical support via phone, email, and chat
- Resolve customer inquiries and troubleshoot software issues
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed knowledge of product updates
- Contribute to process improvement initiatives
- Support training programs for new team members
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support
- Proficiency with ticketing systems (e.g., Zendesk, Jira)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic knowledge of SaaS applications
- Flexibility to work evenings/weekends as needed
- Valid California driver's license (for occasional client visits)