Job Description
Join our dynamic team at Capital City Innovations as a Part-Time Customer Experience Specialist in the heart of Washington DC. We're seeking passionate individuals to deliver exceptional service while supporting our tech-forward solutions for federal agencies. Enjoy flexible scheduling, competitive pay, and the opportunity to make an impact in the nation's capital.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve client inquiries efficiently using CRM systems and knowledge bases
- Coordinate with technical teams to troubleshoot complex service issues
- Document all interactions and maintain accurate client records
- Contribute to process improvement initiatives for client satisfaction
- Assist with onboarding new clients and service demonstrations
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or client-facing experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Flexibility to work evenings and weekends (20-25 hours/week)
- Basic understanding of government contracting processes