Job Description
Join our dynamic team at Innovate Solutions Group as a Part-Time Customer Experience Specialist! We're seeking enthusiastic professionals to deliver exceptional service while supporting our Raleigh-based operations. This flexible 20-25 hour/week role offers competitive pay and growth opportunities in a collaborative environment.
Our ideal candidates thrive in fast-paced settings and possess a passion for customer satisfaction. You'll work with cutting-edge technology while building meaningful relationships with clients. Enjoy perks like flexible scheduling, professional development resources, and a vibrant company culture focused on innovation and work-life balance.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Collaborate with cross-functional teams to enhance service delivery
- Document interactions and identify process improvement opportunities
- Maintain detailed customer records with precision and confidentiality
- Contribute to team performance goals and customer satisfaction metrics
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Availability to work evenings/weekends (20-25 hours/week)
- Valid North Carolina driver's license (if local travel required)
- Positive attitude with ability to multitask in fast-paced environments