Job Description
Join CityConnect Solutions as an Evening Customer Service Representative and become the friendly voice of our growing community! We're seeking motivated individuals to deliver exceptional service during our peak evening hours. Enjoy the flexibility of a part-time schedule with the stability of weekly pay while making a meaningful impact on our customers' experiences. Our supportive team environment offers comprehensive training and opportunities for growth, perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing concerns efficiently
- Update customer records in our CRM system with accuracy
- Collaborate with day-team to ensure seamless service continuity
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Jacksonville facility
- Availability for 20-25 hours weekly (4-5pm - 9pm shifts)
- Basic computer proficiency with MS Office Suite