Job Description
Join Detroit Community Services as an Evening Part-Time Customer Service Specialist and enjoy flexible hours with weekly pay! We're seeking energetic professionals to deliver exceptional support to our diverse client base during evening shifts. This role offers immediate start dates, paid training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance with consistent schedules. Weekly pay means no more waiting for bi-monthly checks – your hard work is rewarded promptly every Friday!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and resolve billing discrepancies with accuracy
- Update customer records in CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and compliance standards during all interactions
- Identify opportunities for process improvements and suggest solutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with basic computer applications and CRM software
- Availability to work 3-4 evening shifts per week (Mon-Fri, 4 PM-9 PM)
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Detroit location