Job Description
Join our dynamic team at Sunshine Support Solutions and become part of Florida's premier customer experience provider! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional support during our peak evening hours. With flexible scheduling and immediate weekly pay opportunities, this role is perfect for students, parents, or anyone seeking supplemental income without commitment. Enjoy a modern, supportive work environment with comprehensive training and growth potential. Apply today and start earning as early as next week!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts (4 PM - 10 PM)
- Resolve product/service issues using CRM systems with 95% first-contact resolution rate
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce while maintaining compliance standards
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Participate in weekly team huddles for performance feedback
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication skills in English
- Proficient with Microsoft Office and web-based tools
- Reliable transportation to Orlando facility
- Flexible availability Monday-Sunday evenings
- Basic typing speed (40+ WPM)
- Positive attitude with problem-solving mindset