Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the flexibility of part-time evening shifts with weekly pay! At Apex Solutions Group, we value work-life balance and offer competitive hourly rates plus comprehensive training. This role is perfect for students, parents, or anyone seeking supplemental income while making a real impact. Our modern Charlotte office provides a supportive environment with state-of-the-art technology. Apply today and start earning weekly paychecks while building valuable customer service skills!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve billing and service issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex cases
- Meet quality and productivity metrics consistently
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Windows OS
- Flexible availability between 5 PM - 11 PM (weekdays/weekends)
- Reliable transportation to our Charlotte location