Job Description
Are you a motivated student or professional seeking a flexible evening role?
Apex Solutions Inc. is currently hiring Part-Time Evening Customer Support Associates in North Carolina, with opportunities available for those commuting from the Atlanta, GA area. We value work-life balance and offer immediate start dates for the right candidates.
Why Join Us?
- Flexible Schedule: Work 20-30 hours per week during evening shifts.
- Immediate Hiring: Start contributing to our team within days of applying.
- Remote & On-Site Options: Choose the setup that suits you best.
We are looking for individuals who are tech-savvy, empathetic, and ready to make an impact in a supportive environment.
Responsibilities
- Resolve Customer Inquiries: Provide high-quality support via phone, email, and chat for our North Carolina and Atlanta clients.
- Issue Resolution: Troubleshoot technical issues and escalate complex problems to senior management efficiently.
- Data Management: Maintain accurate customer records and documentation in our CRM systems.
- Team Collaboration: Participate in daily stand-ups and shift handovers to ensure seamless operations.
- Feedback Loop: Communicate customer feedback to the product team to help improve our services.
Qualifications
- Education: High School Diploma or GED required; College students are welcome.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM EST).
- Communication: Excellent verbal and written communication skills.
- Computer Literacy: Proficiency with Microsoft Office Suite and web browsers.
- Reliability: Punctual and dependable attendance record.