Job Description
Are you looking for a rewarding evening role in San Diego? Join our dynamic team at Pacific Coast Tech Support as a Part-Time Evening Customer Support Associate. We are seeking motivated individuals who thrive in a fast-paced environment and want to start a career in the technology sector. In this position, you will serve as the first point of contact for our valued clients, ensuring their technical needs are met with precision and care.
We pride ourselves on a modern, inclusive workplace culture and offer flexible scheduling that fits your lifestyle. If you are a night owl ready to make an impact, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Flexible Schedule: Enjoy the freedom of evening shifts (e.g., 4 PM - 10 PM or 5 PM - 11 PM).
- Growth Opportunities: Clear pathways for advancement into Senior Support and Team Lead roles.
- Modern Tools: Work with the latest CRM and ticketing software.
Responsibilities
- Manage incoming customer inquiries via email, live chat, and phone during evening hours.
- Resolve technical issues and provide accurate product guidance to clients.
- Log all interactions and ticket resolutions into the CRM database accurately.
- Collaborate with the day-shift team to ensure seamless issue handovers.
- Maintain a professional, empathetic, and solution-oriented communication style.
- Assist in the documentation of FAQs and internal knowledge base articles.
- Adhere to company quality assurance standards and KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required (entry-level friendly).
- Reliable high-speed internet connection is mandatory.
- Willingness to work a rotating evening schedule.