Job Description
Join Detroit's fastest-growing remote team and transform your evenings into extra income! We're seeking motivated Part-Time Evening Customer Specialists to deliver exceptional support from home. Enjoy flexible scheduling, competitive pay, and the freedom to work while Detroit sleeps. Perfect for students, parents, or anyone seeking supplemental income without commuting. No experience required—full training provided!
Responsibilities
- Respond to customer inquiries via chat/email during evening hours (5 PM - 1 PM EST)
- Process orders, returns, and account updates with precision
- Resolve billing and product concerns efficiently
- Maintain detailed case notes in CRM systems
- Collaborate with day-team for seamless handoffs
- Meet daily performance metrics for response time
- Identify upsell opportunities during interactions
Qualifications
- High school diploma or equivalent
- Strong typing skills (40+ WPM)
- Reliable high-speed internet connection
- Quiet home workspace with headset
- Excellent verbal/written communication
- Ability to multitask in fast-paced environment
- Basic knowledge of MS Office/Google Workspace
- Previous customer service experience preferred