Job Description
Join our dynamic team at Omaha Connect Solutions and enjoy the flexibility of evening part-time hours! We're seeking dedicated Customer Specialists to provide exceptional support during our peak evening hours (4 PM - 10 PM). This role offers perfect work-life balance with no weekends required, ideal for students, parents, or anyone seeking supplemental income. Benefit from paid training, a supportive team environment, and opportunities for growth within our rapidly expanding company.
Responsibilities
- Deliver outstanding customer service via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Update and maintain customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Reliable transportation to Omaha office location
- Flexible availability Monday-Friday evenings (4 PM-10 PM)
- Positive attitude and problem-solving mindset