Job Description
Join our award-winning team at Coastal Connect Solutions and become the voice of excellence for Virginia Beach residents! We're seeking dynamic Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling and competitive compensation. Perfect for students, parents, or career-changers seeking work-life balance in our vibrant coastal community.
Our comprehensive training program ensures you'll master industry-leading tools while building transferable skills in communication, conflict resolution, and digital engagement. Enjoy a modern, collaborative environment with free parking and proximity to local attractions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Process orders, updates, and account modifications with precision
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed documentation of interactions and resolutions
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce training provided)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for evenings/weekends (flexible scheduling options)