Job Description
Are you looking for a rewarding career with a flexible evening schedule that fits your lifestyle? Horizon Retail Solutions is seeking a dedicated Part-Time Evening Customer Service Specialist to join our growing team in Long Beach, North Carolina.
In this role, you will be the face of our brand during our peak evening hours. We pride ourselves on providing a premium, high-conversion environment where your contributions directly impact customer satisfaction and retention. If you are tech-savvy, empathetic, and ready to advance your career, we want to hear from you.
Why Join Us?
- Flexible evening shifts designed to work around your other commitments.
- Competitive hourly pay with performance-based bonuses.
- Modern, supportive work environment with ongoing training.
Apply today to take the next step in your professional journey!
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve complex inquiries and technical issues with a focus on high-resolution and customer satisfaction.
- Collaborate with the morning shift team to ensure seamless workflow and knowledge transfer.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify opportunities to upsell products or services within your scope of authority.
- Adhere to all company policies, procedures, and quality standards.
- Stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Access to a reliable computer and high-speed internet during working hours.
- A positive attitude and a passion for helping others.