Job Description
Join Omaha Community Solutions as a Part-Time Evening Customer Service Representative and become the friendly voice that connects our community! We're seeking motivated individuals to deliver exceptional support during our evening hours (4 PM - 10 PM). This entry-level role offers flexible scheduling, comprehensive training, and a supportive team environment. Perfect for students, career changers, or anyone seeking evening work-life balance. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using our proprietary CRM system
- Process transactions and maintain accurate documentation
- Collaborate with day-team to ensure seamless service continuity
- Contribute to weekly performance improvement initiatives
- Adhere to all company protocols and data security standards
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Reliable evening availability (minimum 20 hours/week)
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- No experience required – comprehensive training provided