Job Description
Are you a night owl looking for a rewarding career in the heart of Texas? Austin Tech Solutions is seeking a dedicated Evening Customer Experience Specialist to join our elite support team. We specialize in providing top-tier service to our clients and are looking for individuals who thrive in a dynamic, remote-first environment.
Whether you are seeking a part-time role with full-time benefits or a stable evening schedule, this position offers the perfect blend of flexibility and professional growth. Join a company that values your time and rewards your hard work with competitive pay and a supportive culture.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr).
- Flexible scheduling (Evening shifts available).
- Comprehensive benefits package (Medical, Dental, Vision).
- Professional development and career advancement opportunities.
Responsibilities
- Provide exceptional, empathetic customer support via chat, email, and phone during evening hours.
- Resolve complex customer inquiries and technical issues with accuracy and speed.
- Manage and document all customer interactions within the CRM system.
- Identify trends in customer feedback and suggest process improvements.
- Collaborate with the morning team to ensure seamless handovers of ongoing cases.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently in a remote setting.
- Must be available to work evening shifts (e.g., 4:00 PM - 1:00 AM or similar).
- Proficient in using computers and standard software applications.