Job Description
We are seeking a dedicated and dynamic Customer Service Representative to join our growing team in Cleveland, OH. In this pivotal role, you will serve as the face of our brand, handling customer inquiries, resolving issues, and ensuring a seamless experience for our evening clientele. Whether you are looking for a stable full-time position or a flexible part-time opportunity, we offer a competitive benefits package and a supportive work environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $25.00)
- Flexible shift options including evenings
- Comprehensive health, dental, and vision insurance
- Opportunities for career advancement within the company
- Modern, smoke-free facility in the heart of Cleveland
Responsibilities
- Manage a high volume of incoming customer calls and emails during evening shifts with patience and professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately using our proprietary CRM software.
- Collaborate with the support team to identify trends and improve service protocols.
- Maintain a clean and organized workspace, adhering to all safety and security policies.
- Provide accurate product and service information to ensure customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or logistics is highly desirable.
- Must be available to work evenings, including weekends and holidays.
- Strong verbal and written communication skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.