Job Description
Are you seeking a rewarding opportunity that offers flexibility and work-life balance? Apex Support Solutions is currently looking for a dedicated Part-Time Evening Customer Service Representative to join our growing team in Richmond, Virginia. In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy.
We pride ourselves on a modern, inclusive workplace where your contributions matter. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Handle incoming customer calls, emails, and live chat inquiries regarding products and services.
- Resolve customer issues and complaints in a timely and professional manner.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products and enhance customer satisfaction.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively during evening shifts.