Job Description
Are you a night owl looking for a rewarding career opportunity? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Mesa, AZ.
We pride ourselves on providing exceptional support to our clients, and we are looking for someone who thrives in a flexible, evening environment. This is an excellent opportunity for students or professionals seeking a supplementary income without sacrificing their daytime commitments.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Evening shifts designed to fit your lifestyle.
- Modern Environment: Work in a clean, safe, and well-equipped facility.
- Career Advancement: Clear paths for internal promotion and skill development.
If you are a proactive problem-solver with excellent communication skills, we want to hear from you. Take the next step in your career today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on empathy and accuracy.
- Resolve customer complaints and issues efficiently, escalating complex problems to the shift supervisor when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Process orders, returns, and exchanges in a timely and error-free manner.
- Collaborate with the evening team to ensure seamless operations during peak hours.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory for enthusiastic candidates.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) on a weekly basis.
- Ability to work independently and manage time effectively in a remote or hybrid setting.