Job Description
Are you a motivated student or recent graduate looking to kickstart your career in Information Technology? NextGen Systems is looking for a friendly, detail-oriented Part-Time Entry-Level IT Support Specialist to join our growing team in San Antonio, TX.
We believe in fostering talent and providing a supportive environment for learners. As an IT Support Specialist, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring our systems run smoothly. This is an excellent opportunity to gain hands-on experience while enjoying a flexible schedule that accommodates your studies.
Why Join Us?
- Flexible part-time hours ideal for students.
- Comprehensive training and mentorship from industry experts.
- Competitive hourly pay and potential for full-time conversion.
- Modern office environment with a collaborative team culture.
Responsibilities
- Client Support: Provide tier-one technical support via phone and email to resolve hardware and software issues.
- Troubleshooting: Diagnose and troubleshoot common network connectivity problems and device errors.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Documentation: Maintain accurate and up-to-date records of technical issues and resolutions in the helpdesk ticketing system.
- Assistance: Help the IT team with inventory management and software updates across the office.
- Communication: Translate complex technical jargon into easy-to-understand instructions for non-technical staff.
Qualifications
- Education: Currently enrolled in a college or university program (Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred).
- Technical Skills: Basic understanding of Windows and Mac operating systems.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric attitude.
- Availability: Must be available to work a minimum of 15-20 hours per week, including some evenings and weekends.
- Problem Solving: Strong analytical skills and the ability to think on your feet.
- Enthusiasm: A genuine interest in technology and a willingness to learn new tools.