Job Description
Join a Dynamic Team in the Heart of Boston!
Boston Tech Solutions is currently seeking a highly motivated Evening Technical Support Specialist to join our expanding customer success team. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you. This is an immediate hire opportunity with flexible evening shifts that allow you to maintain a healthy work-life balance.
As a key member of our support team, you will serve as the first line of defense for our enterprise clients, ensuring seamless operations and high satisfaction rates during our peak hours.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, chat, and email to clients experiencing software or hardware issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior engineers when necessary.
- Document all support interactions and resolutions in our CRM system to maintain accurate knowledge bases.
- Collaborate with cross-functional teams to improve product features and address common user pain points.
- Maintain a professional, empathetic, and solution-oriented demeanor in high-pressure evening scenarios.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support, customer service, or IT helpdesk roles.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Must be available to work evening shifts, specifically 4:00 PM to 12:00 AM EST.