Job Description
Join our dynamic team as an Evening Customer Service Specialist at TechSolutions Arlington! We're seeking a tech-savvy professional to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a collaborative environment perfect for students or career changers. Enjoy free parking and a modern workspace while making a real impact.
Responsibilities
- Provide technical support via phone, chat, and email during evening shifts (4 PM - 12 AM)
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Escalate complex issues to senior specialists
- Maintain knowledge base articles and FAQs
- Collaborate with global support teams
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and basic networking
- Exceptional problem-solving and communication skills
- Ability to work independently in remote settings
- Available 3-4 evenings weekly (minimum 20 hours)