Job Description
Are you seeking a weekend part-time job in Charlotte, NC with immediate start dates? TechFlow Solutions is currently hiring a dedicated Weekend Technical Support Specialist to join our elite support team. We pride ourselves on delivering exceptional service and are looking for individuals who are ready to hit the ground running.
In this role, you will be the first point of contact for technical inquiries, ensuring our clients experience seamless service during peak weekend hours. We offer a competitive pay structure, a flexible schedule, and a collaborative culture that values your expertise.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets to ensure timely resolution.
- Guide end-users through complex technical procedures and system navigation.
- Maintain accurate and detailed records of all support interactions and resolutions.
- Collaborate with the onsite team to escalate critical issues and improve support protocols.
- Perform routine system checks and maintenance tasks to ensure uptime.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support or customer service.
- Strong understanding of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work Saturdays and Sundays consistently.
- Self-motivated with a problem-solving mindset.