Job Description
Join Our Elite Night Shift Team in Albuquerque
Are you a detail-oriented problem solver looking for a role that respects your schedule? Midnight Response Solutions is seeking a Night Shift Technical Support Associate to join our growing team in Albuquerque, NM. We offer a unique opportunity to work in a quiet, focused environment while earning a competitive hourly wage.
As a key member of our support staff, you will be the bridge between our clients and our technical team during the evening hours. We pride ourselves on high-quality service and employee satisfaction. If you are ready to take control of your evening schedule while building a stable career in IT support, apply today!
Responsibilities
- Provide exceptional technical assistance to clients via phone and email during evening hours.
- Diagnose and resolve software, hardware, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and case resolutions.
- Monitor system performance alerts and perform basic troubleshooting to prevent downtime.
- Escalate complex technical issues to senior engineers when necessary, ensuring seamless handoff.
- Collaborate with the day-shift team to ensure continuity of support and knowledge transfer.
- Adhere to company security protocols and data privacy standards at all times.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in technical support, customer service, or help desk roles.
- Strong computer literacy and working knowledge of Windows and Mac OS.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during night shifts.
- Reliable internet connection and a dedicated home office setup.
- Aptitude for learning new software and troubleshooting technologies.