Job Description
Join the TechFlow Team Today!
We are seeking a dedicated Evening Technical Support Specialist to join our dynamic team in Austin, TX. If you have a passion for problem-solving and want to start working immediately, this is your opportunity.
As a key member of our support team, you will be the first line of defense for our clients, ensuring their technical needs are met with speed and professionalism. We offer a competitive hourly rate, flexible scheduling, and a remote-friendly environment.
Responsibilities
- Resolve Technical Issues: Provide timely and effective technical support to customers via chat, email, and phone during evening shifts.
- Troubleshooting: Diagnose and troubleshoot hardware and software issues for end-users.
- Documentation: Log all support interactions, issues, and resolutions in our CRM system accurately.
- Communication: Clearly explain complex technical concepts to non-technical users in plain English.
- Collaboration: Coordinate with day-shift engineering teams to escalate and resolve complex tickets.
- Self-Improvement: Stay updated on the latest software patches and company knowledge base updates.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree in IT or Computer Science is a plus.
- Experience: Previous experience in a help desk or customer support role is preferred but not required for immediate hires.
- Availability: Must be available to work evening hours (e.g., 4:00 PM - 12:00 AM EST).
- Skills: Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Internet: Reliable high-speed internet connection and a quiet workspace.