Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? NexGen IT Solutions is expanding our support team in Dallas, TX, and we are hiring immediately for our Evening Technical Support Specialist role.
In this pivotal position, you will be the first line of defense for our enterprise clients, ensuring that technical hurdles do not hinder productivity during our peak hours. We pride ourselves on a modern, agile work environment that values autonomy and technical excellence.
Why Apply?
- Immediate Start: Onboard and begin supporting clients within 48 hours.
- Flexible Hours: Enjoy a healthy work-life balance with consistent evening shifts.
- Modern Tech Stack: Work with the latest tools in the industry.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist users with account management, password resets, and software installation.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Escalate complex issues to senior engineers and follow up to ensure closure.
- Conduct remote training sessions to empower end-users with technical knowledge.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1+ years of experience in technical support or help desk environments.
- Strong working knowledge of Microsoft Windows, macOS, and common business applications.
- Excellent verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work evenings, specifically from 4:00 PM to 12:00 AM (EST/CT).
- Ability to work independently with minimal supervision.