Job Description
Join our dynamic team as a Part-Time Entry-Level Customer Support Specialist in Atlanta! This is your gateway to a rewarding career in customer service with flexible hours perfect for students and career changers. We offer comprehensive training and a supportive environment to help you thrive.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve product and service issues using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Previous customer service experience preferred but not required
- Reliable transportation to our downtown Atlanta location