Job Description
Join our dynamic team at Oakland Community Solutions as a Part-Time Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our diverse clientele. This flexible role offers the perfect launchpad for your career in customer service, with comprehensive training and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Update customer records in our CRM system with accurate information
- Collaborate with technical teams to troubleshoot complex issues
- Process transactions and manage service requests using internal tools
- Document interactions and maintain detailed case histories
- Participate in weekly team training sessions and performance reviews
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- Flexibility to work weekends and holidays as needed
- Passion for helping others and representing Oakland values