Job Description
Join FlexiPay Solutions and experience the freedom of daily payments! We're seeking motivated Part-Time Customer Specialists to deliver exceptional support while enjoying instant pay for your work. This flexible Manchester-based role combines rewarding client interactions with the unique benefit of same-day earnings – perfect for students, gig workers, or anyone seeking financial flexibility.
As a key member of our dynamic team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our mission of redefining payment solutions. With competitive hourly rates and the unparalleled convenience of daily pay, this opportunity allows you to earn immediately for your efforts.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve payment inquiries and transaction issues within SLAs
- Process daily payment requests and verify account details
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance targets for resolution rates
- Identify upsell opportunities for premium payment services
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic knowledge of payment processing systems
- Proficient in CRM software and Microsoft Office
- Flexibility to work evenings/weekends (15-20 hours/week)
- UK work authorization and valid bank account
- Positive attitude with a service-first mindset