Job Description
Join the Team at TechNova Solutions!
TechNova is looking for a reliable and friendly Part-Time Customer Support Specialist to provide exceptional service to our clients. If you are seeking a flexible schedule with immediate availability, this is the perfect opportunity for you. We value work-life balance and offer a supportive remote-friendly environment.
Why Join Us?
- Flexible Schedule: Choose your hours to fit your lifestyle.
- Immediate Start: Onboarding starts within 48 hours of selection.
- Growth Opportunities: Clear pathways for career advancement.
We are committed to diversity and inclusion and welcome applicants from all backgrounds.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Accurately document all interactions and customer feedback in our CRM system.
- Collaborate with the product team to report bugs and suggest feature improvements.
- Maintain a deep knowledge of our products and services to answer complex questions.
- Handle escalations professionally and de-escalate tense situations.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or technical support is a plus but not required (training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work independently in a remote setting.