Job Description
Are you looking for a flexible part-time opportunity to earn extra cash in Omaha? We are currently seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team. This is an immediate hire position with a focus on providing exceptional service to our clients while enjoying a flexible schedule.
In this role, you will play a crucial part in maintaining our company's reputation for excellence. Whether assisting with inquiries via phone or email, you will help resolve issues efficiently and professionally. If you are a self-starter who thrives in a dynamic environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on immediate response times.
- Process and verify customer orders, ensuring accuracy in all transactions.
- Update and maintain accurate customer records in our CRM database.
- Assist with data entry tasks and document filing to support office operations.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Proactively identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in customer service or data entry is preferred but not required.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing speed and accuracy (minimum 40 WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.