Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Louisville Night Services. We're seeking motivated individuals to deliver exceptional support during evening hours while maintaining a positive, inclusive environment. This role offers flexible scheduling starting at 4:00 PM, perfect for students, second-job seekers, or night owls. Enjoy competitive pay, comprehensive training, and a supportive workplace culture that values your work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Process transactions and resolve service issues with empathy and efficiency
- Maintain accurate documentation in CRM systems and databases
- Collaborate with overnight teams for seamless service transitions
- Adhere to company protocols while maintaining service excellence
- Identify opportunities to enhance customer experience
- Complete training modules and skill development workshops
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with Microsoft Office suite
- Reliable transportation and evening availability (4 PM - 12 AM)
- Positive attitude and commitment to teamwork