Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Global Solutions Inc. in Long Beach, CA! This flexible evening position offers competitive pay and a supportive environment for those seeking work-life balance. You'll be the first point of contact for our valued clients, delivering exceptional service during overnight hours while contributing to our company's mission of excellence.
Perfect for students, night owls, and professionals seeking supplemental income. Enjoy modern facilities, comprehensive training, and a collaborative team culture that celebrates diversity and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with global teams to escalate complex issues and ensure seamless service
- Meet or exceed performance metrics including CSAT, resolution time, and call volume
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional verbal/written communication and problem-solving abilities
- Ability to work independently during overnight hours with minimal supervision
- Flexibility to cover rotating weekends and holidays as needed
- Valid CA driver's license (for occasional off-site meetings if required)