Job Description
Join MetroConnect Solutions as a Night Shift Customer Service Specialist and become the backbone of our 24/7 support operations. This premium part-time opportunity offers flexible evening hours in the heart of Manhattan, perfect for students, moonlighters, and professionals seeking work-life balance. You'll provide exceptional support to our diverse client base while enjoying competitive pay, comprehensive training, and a dynamic team environment.
We're seeking motivated individuals who thrive in nocturnal settings and excel at turning challenges into opportunities. With our state-of-the-art downtown facility and cutting-edge support tools, you'll deliver world-class service while advancing your career in a growing tech company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (PM-AM)
- Resolve technical issues, process orders, and troubleshoot account-related inquiries
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Contribute to continuous improvement of support protocols and documentation
- Monitor customer satisfaction metrics and implement best practices
- Participate in bi-weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms and ticketing systems (e.g., Zendesk, Salesforce)
- Exceptional problem-solving abilities with strong attention to detail
- Fluency in English; bilingual (Spanish/Chinese) candidates strongly encouraged
- Ability to work independently with minimal supervision during overnight hours
- Available to work flexible shifts including weekends and holidays
- Valid US work authorization and ability to commute to Manhattan location