Job Description
Join our dynamic team at Night Owl Services Inc., a leading provider of 24/7 customer support solutions in New Orleans. We're seeking motivated individuals to deliver exceptional service during evening and night shifts. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of the city. Perfect for students, night owls, and those seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/night hours
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Maintain high customer satisfaction metrics
- Adhere to company security protocols for sensitive data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable using CRM software and basic tech tools
- Reliable transportation to night shift location
- Flexibility to work weekends and holidays as needed