Job Description
Welcome to Atlanta Tech Solutions, a leading innovator in the customer service sector. We are currently seeking motivated individuals to join our team for our premium night shift program. If you are searching for flexible evening part-time jobs in Atlanta, GA, this is the perfect opportunity to advance your career while enjoying a dynamic work-life balance.
As a Night Shift Support Associate, you will play a critical role in maintaining our high standards of client satisfaction. You will handle incoming inquiries, troubleshoot technical issues, and provide top-tier service to our growing client base. We pride ourselves on our modern office environment and our commitment to employee growth.
What We Offer:
- Competitive Compensation: Hourly rate between $18.00 and $22.00 depending on experience.
- Flexible Scheduling: Ideal for students or those seeking a second income.
- Comprehensive Training: No prior experience required; we provide full training.
- Modern Equipment: Access to the latest technology and tools.
Don't miss this chance to work with a reputable company in the heart of Georgia. Apply now to secure your spot on our night shift team.
Responsibilities
- Deliver exceptional customer service and technical support during evening hours (5:00 PM - 2:00 AM).
- Diagnose and resolve complex technical issues via phone, email, and live chat.
- Maintain accurate and up-to-date records of all customer interactions and tickets.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Adhere to all company policies, quality assurance standards, and safety protocols.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on product knowledge and industry trends to provide informed support.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer support, technical helpdesk, or call center environments is preferred but not mandatory.
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during night shifts.
- Must be legally eligible to work in the United States.