Job Description
Are you a night owl looking for a rewarding career without sacrificing your day? Apex Support Services is currently hiring a Part-Time Customer Support Specialist for our evening and weekend shifts. We are a forward-thinking company based in Wichita, KS, dedicated to providing top-tier support to our clients nationwide. We offer a flexible work environment, competitive pay, and a culture that values work-life balance.
Join our team and enjoy the freedom of a remote-friendly role with the stability of a local company. Whether you prefer to work from home or our Wichita office, we have the perfect shift for you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle (Evenings & Weekends).
- Remote-Ready: Work from the comfort of your home or our Wichita HQ.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and problem resolution.
- Assist clients with technical troubleshooting, account management, and product information.
- Document all interactions accurately in our CRM system to ensure seamless follow-up.
- Collaborate with the support team to develop solutions for recurring customer issues.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Reliable internet connection (for remote/hybrid work).
- Availability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Proficiency with basic computer applications and CRM software.