Job Description
Are you a motivated student looking for a flexible opportunity to gain real-world experience?
TechNova Solutions is seeking a Part-Time Customer Support Specialist to join our dynamic team in Columbus, Ohio. We value creativity, dedication, and the fresh perspectives that students bring to the table.
As a Support Specialist, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care. This is an excellent opportunity for students to build a resume while enjoying a work-life balance.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and live chat.
- Log customer interactions and maintain accurate records in our CRM system.
- Assist in troubleshooting common technical issues and escalating complex problems to senior staff.
- Collaborate with cross-functional teams to improve customer satisfaction scores.
- Participate in daily team meetings and training sessions.
- Contribute to the maintenance of our knowledge base and FAQs.
Qualifications
- Currently enrolled in a high school diploma or bachelor’s degree program.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and internet navigation.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and evenings, as needed.
- A positive attitude and a willingness to learn.