Job Description
Are you a student looking for the perfect balance between work and study?
Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Albuquerque, NM. We pride ourselves on a modern, remote-first culture that values flexibility and professional growth.
In this role, you will serve as the face of our company, helping our clients navigate our digital platforms with ease. Whether you are looking to gain resume experience or need a schedule that fits around your classes, this is the ideal opportunity for you.
Why Join Us?
- Student-Friendly Schedule: We understand academic commitments and offer flexible shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
- Modern Tools: Work from home or our downtown Albuquerque hub with state-of-the-art tech.
Responsibilities
- Handle incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Diagnose and resolve technical or procedural issues for clients.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to senior management when necessary.
- Participate in weekly team training sessions to improve product knowledge.
- Provide feedback to the product team regarding common user pain points.
Qualifications
- Currently enrolled in a Bachelor's or Associate's degree program (Students Welcome).
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to work at least 15-20 hours per week.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and a customer-first mindset.