Job Description
Are you looking for a flexible, rewarding opportunity in Jacksonville? Jacksonville Digital Solutions is currently seeking dedicated Part-Time Customer Support Associates to join our growing team. We value hard work, integrity, and a positive attitude. Whether you are a student, a parent, or simply looking to enter the workforce, we provide the training and support you need to succeed.
Why Join Us?
- No Experience Necessary: We offer comprehensive paid training to get you up to speed.
- Flexible Scheduling: Choose shifts that work around your life.
- Growth Potential: A clear path for advancement within the company.
- Modern Work Environment: Supportive team culture with regular team-building events.
Don't let a lack of experience hold you back. Take the first step toward a new career today by applying for this part-time position in Jacksonville.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Input and update customer information accurately into our database management systems.
- Assist with basic data entry tasks and maintain organized records.
- Collaborate with the support team to improve processes and service quality.
- Follow company guidelines and policies regarding customer interaction.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and develop new skills.
- Excellent written and verbal communication skills.
- Basic computer literacy and typing speed (35+ WPM).
- Reliable internet connection if working remotely (or access to office equipment).
- Ability to work independently as well as part of a team.
- Positive, friendly demeanor with a problem-solving attitude.