Job Description
Are you looking for a career that fits your lifestyle?
Horizon Digital Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our growing team. We offer flexible scheduling options, including evening shifts, perfect for students or those seeking a work-life balance. Whether you are based in New York or looking for opportunities in Ohio, we provide a remote-first culture with occasional on-site opportunities.
As a key member of our support team, you will play a vital role in ensuring our clients receive world-class service. We value professionalism, adaptability, and a proactive approach to problem-solving.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on evening shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Collaborate with the internal team to escalate complex technical issues and provide feedback.
- Conduct product training sessions and onboarding calls for new clients.
- Maintain accurate records of all customer interactions in our CRM system.
- Identify trends in customer feedback to help improve our products and services.
- Provide comprehensive support to clients across New York and Ohio regions.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Self-motivated with the ability to work independently in a remote setting.