Job Description
Join our dynamic team at Pacific Northwest Solutions, where we value your time and talent! We're seeking a part-time Customer Service Specialist to deliver exceptional experiences to our growing client base. Enjoy the flexibility of a 20-25 hour work week with reliable weekly pay every Friday. Our modern downtown Portland office offers a collaborative environment with comprehensive training, performance bonuses, and advancement opportunities. Perfect for students, parents, or anyone seeking work-life balance without sacrificing compensation.
What We Offer:
- Weekly direct deposit payments
- Comprehensive paid training
- Flexible scheduling (evenings/weekends)
- Health benefits for part-time employees
- Employee discounts on local services
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Process transactions using our CRM system with 99% accuracy
- Resolve client issues within SLA timeframe (24 hours)
- Collaborate with sales team to upsell premium services
- Maintain detailed customer interaction logs
- Participate in weekly performance reviews
- Support seasonal promotional campaigns
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Available 3-5 days including weekends
- Basic knowledge of Portland area businesses