Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist and enjoy the freedom of weekly pay! We're seeking enthusiastic individuals to deliver exceptional client experiences in our fast-paced Charlotte office. This flexible role offers 25 hours per week with competitive compensation and a supportive environment perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal communication and problem-solving skills
- Ability to work independently and in team settings
- Reliable transportation to our Charlotte headquarters
- Availability for weekday shifts (Monday-Friday)