Job Description
Immediate opportunity for motivated professionals! Tampa Bay Solutions Inc. is urgently hiring a Part-Time Customer Service Specialist to join our dynamic team in the heart of downtown Tampa. This flexible role offers competitive compensation and the chance to make an immediate impact in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income with no nights or weekends required.
About Us: We're a leading customer experience firm committed to excellence, innovation, and community engagement. Our Tampa office fosters a collaborative culture where your contributions directly shape client success stories.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex client needs
- Contribute to process improvement initiatives to enhance service quality
- Uphold company standards for professionalism and brand representation
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal/written communication skills and active listening abilities
- Ability to multitask and prioritize in high-pressure situations
- Flexibility to work 25-30 hours weekly, including weekday availability
- Positive attitude and passion for problem-solving